shipping inside switzerland is usually within 2–3 working days. we normally ship with A-post using the swiss post service. shipping is charged at checkout. for orders above CHF 75.– shipping is free. upon request, deliveries can also be sent as a gift. in case you like a more personal touch, pick-up is also available.
shipping international
please note that we are not currently able to ship lulu to other countries. we will keep you updated as soon as we can! if you would still like to try lulu and live outside of switzerland, please email us and we will see if we can make this possible.
Returns
STEP 1 register return 1) Download the return document by clicking on this link (within 14 days of receiving the goods) 2) Fill out the document and send it to us with your order or by email
STEP 2 Packaging and condition Pack the items carefully to avoid damage in transit. It is best to use the packages and packaging materials we provide. Make sure returned items are unused and in original condition to receive a full refund. Damaged or used items cannot be refunded.
STEP 3 POSTAGE and shipping you will be responsible for paying for your own shipping costs including import taxes is applicable. for returning your item. shipping costs are non-refundable. if you receive a refund, the cost of shipping will be deducted from your refund.
to return your product from our online store butfirstlulu.com, you should mail your product to:
PRAMANN X HUWILER KLG THE NO COFFEE CLUB c/o ANDY WAS RIGHT AG HEINRICHSTRASSE 249 CH-8005 ZURICH
refunds (if applicable)
before you send back a product, please inform us via e-mail with your order number and name. once your return is received and inspected, we will send you an email to notify you that we have received your returned item. your refund will be processed, and we will refund the money. if you do not send us an email before returning your product, we cannot guarantee that we can process it properly.
exchanges (if applicable)
of course we replace defective or damaged items :) if you need to exchange your item for a different size or color, send us an email at hello@butfirstlulu.com with a picture of the damage (if applicable) and send your item to: Pramann x Huwiler KLG, The No Coffee Club, c/o Andy was right, Heinrichstrasse 249, 8005 Zurich, Switzerland.
